Add Comment Box in Customer Edu Registration Portal

I would like to propose an enhancement to the customer education registration portal by adding a Comment box (visible only to LTO users) in the registration page.

Details of the Proposal:

Location: Edu registration portal (self-registration page).

Functionality: One-way comment box for customers to enter queries or additional notes (e.g., MOP CC, error messages, special requests).

Visibility: Only visible to LTO users.

Attachment: Customers can attach a PO while doing self-registration if required.

Benefits of this Enhancement:

1. Improved Clarity for CRC Team – CRC agents can see customer notes directly at the time of registration, reducing back-and-forth emails.

1. Faster Query Resolution – Any special requests, payment clarifications, or error details can be addressed immediately during registration review.

1. Reduced Email Volume – Customers won’t need to send separate emails for small clarifications, leading to quicker turnaround.

1. Better Customer Experience – Customers have a simple, direct way to share specific details during registration without additional steps.

1. Error Tracking – Helps log error messages or issues directly in the registration record, making troubleshooting easier.

Reason / Benefit for Adding Comment Box in the Customer Edu Registration Portal

1. Direct Communication at Registration Stage - Allows customers to share specific instructions, queries, or issues (e.g., MOP CC, error messages) right when they register.

1. Reduces Follow-up Emails - Minimizes the need for customers to send separate emails for clarifications, helping reduce CRC’s email load.

1. Speeds Up Query Resolution- CRC team gets all necessary details upfront, enabling quicker action without going back to the customer for missing information.

1. Improves Accuracy in Registration Processing - Captures important notes (like PO details, payment clarifications) directly linked to the registration, reducing data entry errors.

1. Enhances Customer Experience - Customers have a simple, visible place to add important notes without having to find the right contact email.

1. Supports Error Tracking - Any technical errors reported in the comment box can help IT or support teams identify and resolve recurring issues faster.

1. Better Internal Coordination - All relevant details are visible to the CRC and related teams in one place, improving efficiency and record-keeping.